Shipping policy

We ship to most countries worldwide. Delivery times shown at checkout are estimates and may vary due to courier delays, customs processing, weather, strikes, or peak seasons. We can’t guarantee delivery dates or cover costs caused by delays outside our control.

Free Shipping

  • Free shipping on orders $150+ USD

  • Orders under $150: shipping is calculated at checkout based on destination

Processing Time

Orders typically ship within 1–3 business days (excluding weekends/holidays).

Tracking

All orders ship via a secure, tracked method. Tracking is provided once your order is dispatched.

Incorrect Address / Undeliverable Packages

Please ensure your address is correct at checkout. We’re not responsible for undeliverable orders due to missing/incorrect details. Returned-to-sender packages are not eligible for refunds.
If you entered the wrong address, email support@enzocavalli.com ASAP. If a reshipment is required, we can reship for a flat shipping fee.

Failed Delivery

If tracking confirms the courier did not complete delivery, we will resolve the issue with a reshipment (no refunds for courier/customs delays).